Operated by Devanta Mobility Ecosystems Private Limited
Table of Contents
1. Introduction
Carava is a technology-enabled intercity mobility platform owned and operated by Devanta Mobility Ecosystems Private Limited (“Company”, “Carava”, “we”, “our”, or “us”).
Carava facilitates connections between individuals travelling on similar routes through its mobile application and website.
These Terms and Conditions govern access to and use of the Carava platform, including its carpooling, cabpooling, ride publishing, ride booking, verification and safety features.
By registering for or using Carava, you agree to these Terms and our Privacy Policy.
2. Definitions
For the purpose of these Terms:
Platform: Carava mobile application, website and associated digital services.
Company: Devanta Mobility Ecosystems Private Limited.
User: Any individual accessing or using Carava.
Driver/Rider: An individual publishing a ride and offering available seats.
Passenger: An individual booking or joining a ride.
Carpool: A private, non-commercial cost-sharing travel arrangement.
Cabpool: A commercial transportation arrangement facilitated through Carava.
Ride: A journey published or booked through the platform.
Platform Fee: A charge imposed by Carava for facilitating access to its services.
3. Eligibility and Registration
3.1. Users must be at least 18 years old.
3.2. Users must provide accurate and current personal information.
3.3. Registration and verification may require:
Mobile number and OTP verification.
Name and profile information.
Selfie or profile photograph.
Driving licence details, where applicable.
Vehicle Registration Certificate (RC), where applicable.
Aadhaar-based or Aadhaar-related verification, where legally permitted and subject to appropriate consent.
Other information required for legitimate safety and verification purposes.
3.4. Users are responsible for maintaining account security and must not impersonate other individuals.
3.5. Carava may restrict or suspend accounts where fraudulent information or suspicious activities are identified.
4. Nature of Carava’s Services
4.1. Carpool – Non-Commercial Cost Sharing
Carpool allows private vehicle owners to publish available seats for individuals travelling along similar routes.
The arrangement is intended to distribute reasonable journey-related expenses such as fuel and tolls.
It is designed as a non-commercial cost-sharing arrangement, not a means of generating commercial profits.
Drivers must not use this category to operate an unauthorised commercial transportation service.
Passengers contribute towards applicable journey expenses.
Carava facilitates connections and coordination between users.
The actual legal classification of a journey will depend on its circumstances and applicable transport laws.
4.2. Cabpool – Commercial Transportation
Cabpool facilitates commercial transportation bookings through eligible vehicle operators.
Drivers must hold valid driving licences and applicable vehicle registrations, permits, insurance and other statutory documents.
Passengers may book available seats or an entire cab, depending on platform functionality.
Drivers are responsible for providing the transportation service.
Carava may charge passenger service fees and driver commissions as disclosed during the relevant transaction.
Drivers must comply with applicable central, state and local transportation regulations.
5. Driver Responsibilities
Drivers agree to:
Provide accurate identity and vehicle information.
Maintain a valid driving licence.
Maintain legally required vehicle documents and insurance.
Keep their vehicles safe and roadworthy.
Follow applicable traffic and transportation laws.
Not exceed permitted passenger capacity.
Treat passengers respectfully.
Honour confirmed bookings or communicate cancellations promptly.
Avoid unsafe, reckless or unlawful driving.
Cooperate with applicable verification procedures.
6. Passenger Responsibilities
Passengers agree to:
Provide accurate booking details.
Arrive at agreed pickup locations on time.
Pay applicable ride contributions, fares and platform fees.
Respect drivers and fellow passengers.
Follow reasonable safety instructions.
Avoid carrying prohibited or dangerous items.
Not damage vehicles or engage in abusive conduct.
Communicate cancellations through the platform wherever possible.
Passengers remain responsible for their personal belongings.
7. Ride Publishing and Booking
7.1. Drivers may publish rides with details such as origin, destination, departure time, available seats, vehicle information and applicable fare or contribution.
7.2. Passengers may discover available rides through search and filtering functionality.
7.3. Bookings will be confirmed through the confirmation mechanism provided by the application.
7.4. Carava does not guarantee the availability or acceptance of every ride.
7.5. Users must not manipulate bookings, publish duplicate rides or use the platform for fraudulent purposes.
8. Pricing, Fees and Payments
8.1. Applicable ride contributions, fares and platform charges will be displayed before a transaction is completed.
8.2. Pricing may depend on distance, vehicle category, fuel type, route, available seats and other relevant factors.
8.3. Carava may charge platform fees for providing its technology and booking services.
8.4. Cabpool transactions may involve passenger service fees and driver commissions.
8.5. Applicable taxes, including GST, will be charged wherever legally required.
8.6. Payments may be processed through an integrated third-party payment gateway.
8.7. Payment information may be transmitted to authorised payment processors for transaction completion.
8.8. Users must not share payment credentials, OTPs or UPI PINs with other users.
8.9. Carava will not intentionally store full payment credentials such as card security codes or UPI PINs.
9. Cancellations, Refunds and No-Shows
9.1. Users may cancel bookings using the available application functionality.
9.2. Cancellation charges and refund eligibility will be communicated through the relevant booking terms or platform policy.
9.3. Eligible refunds will be processed through the original payment method or another authorised method.
9.4. Refund timelines may depend on the payment gateway and banking institution.
9.5. Repeated cancellations, fraudulent bookings and deliberate no-shows may result in account restrictions.
10. Identity, Driver and Vehicle Verification
10.1. Carava may conduct verification to promote platform trust and safety.
10.2. Verification may include:
Mobile OTP verification.
Driving licence verification.
Vehicle RC verification.
Aadhaar verification through legally permitted methods.
Selfie or face-image verification.
10.3. Verification may be performed through authorised third-party verification service providers.
10.4. Users must provide genuine documents and accurate information.
10.5. Aadhaar-related verification will be subject to applicable law, informed consent and any legally required alternative identification process.
10.6. Users may be required to provide alternative identification where Aadhaar verification is unavailable or not legally appropriate.
10.7. Verification does not guarantee an individual’s character, driving ability, conduct or vehicle condition.
11. Location Services and Ride Tracking
11.1. Carava uses device location services to provide location-dependent functionality.
11.2. Location access may be requested in both foreground and background, depending on the feature being used.
11.3. Location information may be used for:
Identifying nearby rides.
Selecting pickup and drop-off locations.
Route matching and coordination.
Live location tracking during active rides.
Sharing relevant location information with designated emergency contacts during SOS situations.
11.4. Background location access is intended to support essential active-ride tracking and SOS functionality when the application is not in the foreground.
11.5. Location permissions will be requested through the device’s permission system. Users can manage these permissions through their device settings.
11.6. Disabling location permissions may affect ride discovery, tracking and emergency functionality.
11.7. Carava does not guarantee uninterrupted GPS availability or continuous location accuracy.
12. SOS and Emergency Assistance
12.1. Carava provides an SOS functionality intended to help users seek assistance during an emergency.
12.2. When a user activates SOS:
The application initiates the configured emergency alert process.
Designated emergency contacts may receive an SOS notification.
Relevant user and ride information may be shared.
The user’s current or last available location may be included.
Live location tracking may be activated or shared as supported by the feature.
12.3. SOS alerts are intended for designated emergency contacts. The feature does not currently represent a direct emergency dispatch service operated by Carava.
12.4. Carava does not guarantee that emergency contacts will receive or respond to an alert.
12.5. Users should independently contact police, ambulance services or other relevant emergency authorities whenever immediate assistance is required.
12.6. Users are responsible for maintaining accurate and updated emergency contact details.
12.7. Misuse of the SOS feature may result in account restrictions.
13. User Conduct and Prohibited Activities
Users must not:
Engage in illegal activities through the platform.
Provide false identity or vehicle documents.
Harass, threaten, abuse or discriminate against other users.
Publish fraudulent or misleading rides.
Transport prohibited goods or substances.
Misuse emergency functionality.
Manipulate payment or booking systems.
Attempt unauthorised access to Carava’s systems.
Use bots or automated tools to manipulate platform operations.
Engage in conduct that compromises user safety or platform security.
Carava may investigate reports and take appropriate action.
14. Platform Role and Limitations
14.1. Carava primarily provides technology infrastructure for discovering, matching, coordinating and facilitating rides.
14.2. In Carpool, Carava facilitates peer-to-peer cost-sharing arrangements.
14.3. In Cabpool, Carava facilitates bookings with eligible commercial vehicle operators.
14.4. Carava does not generally own the vehicles used by independent drivers.
14.5. The responsibilities of the Company, drivers and other service providers will be determined by the applicable law and the actual nature of the services.
14.6. Nothing in these Terms excludes statutory obligations that cannot legally be excluded.
15. Limitation of Liability
To the extent permitted by applicable law, Carava shall not be responsible for losses arising solely from independent user misconduct, inaccurate user information, road conditions, weather, traffic, third-party service failures or loss of personal belongings.
Carava does not guarantee uninterrupted application availability, GPS accuracy or successful delivery of emergency notifications.
Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot legally be excluded.
16. Suspension and Termination
Carava may restrict, suspend or terminate accounts where:
These Terms are violated.
Fraudulent information is provided.
Unsafe or unlawful conduct is identified.
Verification requirements are not met.
Platform functionality is misused.
Continued access creates a legitimate legal, security or safety concern.
Users may request account deletion through the available in-app mechanism or designated account deletion webpage.
17. Intellectual Property
All Carava brand assets, logos, software, interface elements, designs, content and proprietary materials belong to or are licensed to Devanta Mobility Ecosystems Private Limited.
Users must not reproduce, distribute, reverse engineer or commercially exploit protected materials without permission, except as permitted by law.
18. Third-Party Services
Carava may use third-party services for:
Payment processing.
Maps and navigation.
OTP and authentication.
Identity and document verification.
Cloud hosting.
Communication and notifications.
Analytics and technical diagnostics.
Use of these services may be subject to separate third-party terms and privacy policies.
19. Privacy and Data Protection
Your use of Carava is also governed by the Carava Privacy Policy.
The Privacy Policy explains how personal information, identity documents, photographs, location information, payment-related information and other user data are collected, used, stored and shared.
20. Changes to Services and Terms
Carava may modify or discontinue platform features and update these Terms to reflect legal, operational or technological changes.
Updated Terms will be published through the platform or website.
Where required by law, users will be notified and fresh consent will be obtained.
21. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Subject to applicable law, courts having competent jurisdiction at the Company’s registered office shall have jurisdiction over disputes arising from these Terms.
Nothing in this clause limits statutory consumer rights or remedies.
22. Contact Information
Company: Devanta Mobility Ecosystems Private Limited
Brand: Carava
Website: https://carava.in
Support Email: support@carava.in
Registered Office: 115-116 First Floor, Parshvnath Colony, 302019, Jaipur, Rajasthan, India.