Operated by Devanta Mobility Ecosystems Private Limited
Table of Contents
1. Introduction
Carava is a technology-enabled intercity mobility platform owned and operated by Devanta Mobility Ecosystems Private Limited (“Company”, “Carava”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, access, use, store, process and share personal information when you use the Carava mobile application, website and associated services.
It applies to passengers, drivers, registered users and individuals interacting with our platform.
By using Carava, you acknowledge this Privacy Policy
2. Information We Collect
We collect information necessary to provide our mobility services, facilitate bookings, verify users, process payments and support platform safety.
2.1. Personal and Account Information
We may collect:
Full name.
Mobile number.
Email address.
Profile photograph.
Date of birth or age confirmation, where required.
Gender preference, if voluntarily provided.
Account credentials and authentication information.
Account settings and preferences.
Mobile numbers may be verified through OTP authentication.
2.2. Identity and Verification Information
Carava may conduct identity and vehicle verification to promote platform safety and trust.
Depending on the verification process, we may collect:
Driving licence details.
Vehicle Registration Certificate (RC).
Vehicle ownership or authorisation information.
Aadhaar-related information, where legally permitted.
Selfie or face photographs.
Verification status and results.
Other supporting information required for verification.
Aadhaar verification: Where Aadhaar-related verification is used, it will be conducted through legally permitted processes and subject to appropriate user consent. The specific information processed will depend on the verification method and authorised provider.
Carava does not intend to collect or retain core Aadhaar biometric information, such as iris scans or fingerprints.
Selfie and face-image verification: A photograph may be collected to support identity or profile verification. Where facial recognition or biometric identification technology is used, its processing will be separately disclosed and handled in accordance with applicable law.
2.3. Location Information
Location information is an essential component of Carava’s ride discovery, coordination and safety functionality.
Depending on your use of the application and the permissions granted, we may collect:
Current or approximate device location.
GPS coordinates.
Pickup and drop-off locations.
Starting points and destinations.
Route information.
Live location during an active ride.
Location information associated with an SOS alert.
Last available location when real-time GPS information is unavailable.
Foreground location access
When the application is in use, location information may be accessed to identify nearby rides, select pickup and drop-off points, match routes and support ride coordination.
Background location access
Carava may access location in the background for essential ride-related functionality, specifically:
Maintaining live location tracking during an active ride when the application is not open in the foreground.
Supporting the SOS emergency functionality.
Sharing relevant live location information with designated emergency contacts when an SOS alert is activated.
Background location access will only be requested where the relevant feature requires it and subject to the necessary device permission and user consent.
Carava does not intend to use background location for unrelated advertising purposes.
Users can manage or withdraw location permissions through their device settings. Disabling permissions may affect ride discovery, active ride tracking and SOS functionality.
2.4. Vehicle and Ride Information
We may collect:
Vehicle make and model.
Registration details.
Fuel type.
Vehicle category and seating capacity.
Ride origin and destination.
Travel date and departure time.
Available seats.
Driver and passenger booking details.
Fare and contribution information.
Booking and cancellation history.
2.5. Payment and Transaction Information
Carava uses an integrated payment gateway to facilitate eligible transactions.
We may collect:
Transaction IDs.
Payment status.
Booking amount.
Platform fees and commissions.
Refund information.
Payment method type.
Relevant billing information.
Payment information may be securely transmitted to authorised payment gateway providers for processing.
The payment gateway may independently process payment credentials, such as card information or other payment details, under its own privacy and security arrangements.
Carava does not intend to store full card security codes or UPI PINs on its own systems.
2.6. Device and Technical Information
We may collect:
Device model.
Operating system.
Application version.
IP address.
Device identifiers, where permitted.
Network information.
Crash reports.
Diagnostic information.
Application usage information.
Security and authentication logs.
2.7. Communication and Support Information
We may collect information submitted through:
Customer support requests.
Complaints and feedback.
Safety reports.
Messages and platform communications.
Refund requests.
Incident reports.
This may include relevant messages, attachments and communication records.
3. How We Use Your Information
We use personal information for the following purposes:
3.1. Account Management
Creating and maintaining accounts.
Authenticating users.
Verifying mobile numbers.
Managing user profiles.
3.2. Ride Discovery and Booking
Identifying available rides.
Matching drivers and passengers.
Displaying relevant routes and locations.
Facilitating ride publishing and bookings.
Coordinating pickups and drop-offs.
3.3. Identity and Vehicle Verification
Verifying driving licences.
Verifying vehicle registration information.
Conducting legally permitted Aadhaar-related verification.
Reviewing selfies and profile photographs.
Detecting fraudulent or misleading accounts.
3.4. Location and Safety
Providing nearby ride discovery.
Supporting pickup and drop-off coordination.
Tracking location during active rides.
Supporting SOS functionality.
Sharing relevant location information with designated emergency contacts during an SOS event.
3.5. Payment Processing
Facilitating payments through the integrated payment gateway.
Managing booking transactions.
Calculating platform charges.
Processing eligible refunds.
Maintaining transaction records.
3.6. Communication
Sending OTPs.
Providing booking confirmations.
Communicating ride updates.
Sending cancellation and refund notifications.
Responding to user complaints.
3.7. Platform Improvement
Monitoring technical performance.
Identifying application errors.
Improving platform functionality.
Maintaining security.
Understanding application usage.
3.8. Legal Compliance
Complying with applicable laws.
Responding to lawful government requests.
Maintaining required records.
Investigating fraud and security incidents.
4. Location Access and Live Ride Tracking
Carava may request both foreground and background location permissions.
Location access is used for specific mobility and safety-related purposes.
During normal application use:
Finding nearby rides.
Selecting pickup and drop-off points.
Route matching and coordination.
During an active ride:
Maintaining live ride tracking.
Supporting journey coordination.
Allowing relevant ride participants to access permitted location information.
During an SOS event:
Accessing the user’s current or last available location.
Sharing relevant location information with designated emergency contacts.
Supporting ongoing location sharing where the SOS functionality allows it.
Background location is intended to support essential active-ride tracking and emergency functionality when the application is not in the foreground.
Location collection is subject to device permissions, connectivity, GPS availability and applicable technical limitations.
Users may manage location permissions through their device settings.
5. SOS and Emergency Information
Carava provides an SOS feature designed to help users notify their designated emergency contacts.
When SOS is triggered, the application may process:
User name and relevant account details.
Emergency contact information.
Ride or booking details.
Current or last available location.
Time of the SOS event.
Relevant emergency information.
Emergency notification process:
The user activates the SOS functionality.
The application initiates the configured emergency notification process.
Designated emergency contacts may receive an alert.
Relevant location information may be shared.
Live location sharing may continue as supported by the SOS feature.
SOS notifications are intended for designated emergency contacts. Carava’s SOS functionality does not currently mean that the Company’s internal operations team or public emergency authorities are automatically notified.
Carava cannot guarantee successful delivery of alerts or a response from emergency contacts.
Users should contact official emergency services directly when immediate assistance is required.
6. How We Share Your Information
Carava does not sell personal information to third parties.
We may share relevant information in the following circumstances:
6.1. Drivers and Passengers
Information required to facilitate a ride may be shared between the relevant users.
This may include names, profile photographs, contact information where necessary, vehicle details and pickup or drop-off information.
6.2. Emergency Contacts
When an SOS alert is triggered, relevant information, including available location information and ride details, may be shared with designated emergency contacts.
6.3. Payment Gateway Providers
Transaction-related information may be shared with authorised payment processors for payment collection, verification, refunds and transaction management.
6.4. Identity and Verification Providers
Relevant identity, driving licence, vehicle registration, Aadhaar-related and selfie information may be shared with authorised verification partners, where required for the relevant verification process and subject to applicable law.
6.5. Technology and Infrastructure Providers
We may engage third-party providers for:
Cloud hosting.
Data storage.
Maps and navigation.
OTP and authentication.
Communication and notifications.
Application analytics.
Technical diagnostics.
Security services.
6.6. Government and Law Enforcement Authorities
Information may be disclosed when required by applicable law, a valid court order or a lawful request from an authorised government or law enforcement authority.
6.7. Corporate Transactions
Information may be transferred in connection with a merger, acquisition, restructuring or transfer of business assets, subject to applicable legal requirements.
7. Data Storage and Security
Carava takes reasonable technical and organisational measures to protect personal information.
These measures may include:
Access controls.
Authentication mechanisms.
Encryption during transmission, where supported.
Secure infrastructure and hosting.
Restricted access to verification information.
Security monitoring.
Incident management procedures.
Access to personal information is restricted to authorised personnel and service providers who require it for legitimate purposes.
No electronic storage or transmission system can be guaranteed to be completely secure.
8. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy and to meet applicable legal obligations.
Retention may depend on:
The type of information.
Whether the account remains active.
Booking and transaction history.
Verification requirements.
Safety investigations.
Legal and regulatory obligations.
Dispute resolution requirements.
Information that is no longer required will be deleted or anonymised, subject to applicable retention requirements.
Where verification is performed by a third-party provider, retention may also be subject to the provider’s applicable contractual and legal obligations.
9. Account Deletion and Data Removal
Users may request deletion of their Carava accounts through:
The account deletion option within the application.
The designated account deletion webpage: [Insert Account Deletion URL].
An email request to: support@carava.in.
Upon receiving a valid request, Carava will take appropriate steps to delete the account and associated personal information, subject to applicable law.
Information that must be retained for legal compliance, accounting, fraud prevention or dispute resolution may be retained for the period required for those purposes.
Such retained information will be restricted to the relevant lawful purpose.
Uninstalling the Carava application does not automatically delete the user’s account or associated information.
10. User Rights and Choices
Subject to applicable law, users may have the right to:
Request information about their personal data.
Request correction of inaccurate information.
Request deletion of personal information.
Withdraw consent where processing is based on consent.
Raise grievances concerning personal information.
Exercise other rights available under applicable data protection legislation.
Users may submit requests through the contact details provided in this policy.
We may request reasonable information to verify identity before processing a request.
Withdrawal of consent may affect certain platform functionality.
11. Cookies and Website Technologies
The Carava website may use cookies and similar technologies for:
Website functionality.
Remembering preferences.
Understanding website performance.
Analysing website traffic.
Improving user experience.
Users may manage cookies through browser settings.
12. Third-Party Links and Services
Carava may contain links to third-party websites, applications or services.
These services operate under their respective privacy policies and terms.
Users are encouraged to review those policies before providing information to third-party services.
13. Children’s Privacy
Carava is intended for individuals aged 18 years and above.
We do not knowingly permit individuals below 18 years of age to register or use the platform independently.
If we become aware that personal information has been collected from an individual below the permitted age, we will take appropriate action in accordance with applicable law.
14. Data Transfers
Some of our infrastructure and technology providers may process personal information using servers located outside India.
Where personal information is transferred or processed outside India, Carava will take appropriate measures to comply with applicable Indian data protection requirements and restrictions notified by the Government of India.
15. Changes to This Privacy Policy
Carava may update this Privacy Policy to reflect changes in:
Platform features.
Data collection and processing practices.
Third-party service integrations.
Applicable laws.
Security and operational requirements.
Updated versions will be published on the website and/or within the application with a revised date.
Where required, additional notice or fresh consent will be obtained before implementing material changes.
16. Grievance Redressal and Contact Information
For privacy-related questions, complaints, data requests or concerns, please contact:
Company: Devanta Mobility Ecosystems Private Limited
Brand: Carava
Website: https://carava.in
Support Email: support@carava.in
Registered Office: 115-116 First Floor, Parshvnath Colony, 302019, Jaipur, Rajasthan, India.