Privacy Policy
Last Updated:
This Privacy Policy explains how Carava.in collects, uses, stores, and protects information when you visit our website, reserve a spot, join the waitlist, or use services connected with our intercity ride-sharing platform.
By using Carava.in, you agree to the practices described below. If you do not agree with this policy, please do not use the website or related services.
1. Information We Collect
We collect information that helps us operate a safer, smarter, and more reliable shared travel experience.
Personal and contact information
Name, email address, phone number, city, and account or waitlist details.
Identity or verification details when required for platform safety or legal compliance.
Communication preferences, support requests, feedback, and responses to surveys or pre-registration forms.
Ride, route, and usage information
Pickup and drop locations, preferred intercity routes, travel dates, seat preferences, and ride history when available.
Device information, IP address, browser type, session activity, referral source, and analytics events.
Approximate or precise location data only where you grant permission or where it is needed to deliver a requested feature.
2. How We Use Information
To create, manage, and improve your Carava account, waitlist entry, or reservation.
To match riders and drivers, suggest routes, estimate trip timing, and support shared intercity journeys.
To send confirmations, service updates, waitlist notifications, safety messages, and customer support responses.
To prevent fraud, misuse, unauthorized access, unsafe conduct, or violations of platform policies.
3. Ride Matching, Verification, and Safety
Carava is designed around verified shared journeys. We may use route, identity, contact, and location information to improve matching accuracy, reduce misuse, support trust between riders and drivers, and respond to safety incidents.
For drivers, we may request vehicle details, driving licence information, insurance information, and other documents needed for verification or compliance.
4. Sharing Your Information
We do not sell your personal information. We may share limited information only where needed to operate the platform, comply with law, protect users, or provide services you request.
With matched riders or drivers, such as name, profile details, route information, rating, vehicle details, or contact information when necessary for a trip.
With trusted service providers that support hosting, analytics, communications, verification, payments, security, and customer support.
With legal authorities, regulators, or safety partners when required by law or necessary to protect rights, users, or the public.
5. Payments and Transactions
If payments are enabled, transaction details may be processed by secure third-party payment providers. Carava does not intend to store complete card, UPI, banking, or wallet credentials on its own servers.
6. Cookies and Analytics
We may use cookies, pixels, local storage, and similar technologies to keep the website functional, remember preferences, understand performance, measure campaigns, and improve the user experience. You can control cookies through your browser settings, although some features may not work as intended.
7. Data Retention and Security
We retain information for as long as needed to provide services, maintain records, resolve disputes, prevent misuse, comply with law, and improve platform safety. When information is no longer required, we aim to delete, anonymize, or securely archive it.
We use reasonable administrative, technical, and organizational safeguards to protect information. No online system is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information, subject to legal and operational limits.
You may withdraw consent where processing is based on consent, including certain location or promotional communication preferences.
You may contact us to raise privacy questions, account requests, or concerns about how your information is handled.
9. User Responsibilities
Users are responsible for providing accurate information, keeping account credentials secure, using Carava lawfully, respecting other users, and following safety instructions and platform policies.
10. Third-Party Services
Our website or messages may link to third-party websites, tools, maps, payment providers, or communication services. Their privacy practices are governed by their own policies, not this Privacy Policy.
11. Children’s Privacy
Carava is intended for users who are legally eligible to use ride-sharing services. We do not knowingly collect personal information from children where such collection would be prohibited by law.
12. Changes to This Policy
We may update this Privacy Policy as Carava evolves or as legal, safety, or operational requirements change. The latest version will be posted on this page with the updated date.
13. Contact Us
For privacy questions or requests, contact Carava at support@carava.in.
By continuing to use Carava.in, you acknowledge that you have read and understood this Privacy Policy.